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Return Policy | DAV Candles - UK Returns

Effective Date: 14.12.2024

At DAV Candles, customer satisfaction is our top priority with our UK candle returns process. We are committed to providing high-quality beeswax candles and a transparent DAV Candles return policy. This UK candle refund policy explains your rights and options for returns, cancellations, refunds, and exchanges, ensuring a seamless eco-candle returns UK experience.

1. General Conditions

Eligibility for Returns

  • Items must be returned unused, in their original packaging, and in resaleable condition for beeswax candle returns UK.

  • Returns must include proof of purchase (e.g., order confirmation email, receipt).

  • Certain items cannot be returned:

  • Custom-made or personalized candles.

  • Items damaged due to improper handling or use by the customer.

Timeframes for Returns

  • UK and EU Customers: Initiate UK candle returns within 14 days of notifying us of your intent to return or cancel your order.

  • Worldwide Customers: Start the eco-candle returns UK process within 30 days of receiving your order.

How to Initiate a Return

  1. Email us at support@davcandles.com with your order number, reason for the return, and supporting documentation (e.g., photos if faulty). Once approved, securely package your item(s) and send them to:
    DAV Candles
    Unit 318a Solent Business Centre
    343 Millbrook Road West
    Southampton, Hampshire, SO15 0HW
    United Kingdom
    Our DAV Candles return policy team ensures a smooth process for UK candle refund policy requests.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless:

  • The item is faulty, damaged, or incorrect under UK candle returns terms.

  • The return stems from a breach of contract or statutory rights.
    We recommend a trackable service for safe beeswax candle returns UK delivery.

2. Refunds

Processing Time

  • Refunds are processed within 14 days of receiving returned item(s) in acceptable condition under our UK candle refund policy. Refunds are issued to the original payment method.

Delivery Cost Refunds

  • UK and EU Customers: If you cancel within the cooling-off period, we refund the standard delivery cost. Enhanced options (e.g., express shipping) are non-refundable.

  • Worldwide Customers: Delivery costs are non-refundable unless goods are faulty or incorrect, aligning with eco-candle returns UK standards.

Refund Denials

We may deny refunds for:

  • Items returned after the specified timeframe.

  • Items not in original condition or missing components under DAV Candles return policy.

3. Cancellations

UK and EU Customers

  • Under the Consumer Contracts Regulations (2013), you have 14 days to cancel your order for UK candle returns. Email support@davcandles.com with your order number and confirmation, then return the item(s) within 14 days.

Worldwide Customers

  • Customers outside the UK and EU may cancel before dispatch. If shipped, follow the eco-candle returns UK process outlined above.

4. Faulty, Damaged, or Incorrect Items

Reporting Issues

  • If your item is faulty, damaged, or incorrect, contact us immediately at support@davcandles.com with:

  • Order details.

  • Issue description.

  • Photographic evidence (if applicable) for beeswax candle returns UK.

Resolution Options

  • Depending on the issue, we offer:

  • A replacement under DAV Candles return policy.

  • A full refund, including return shipping costs for UK candle refund policy claims.

Statutory Rights

This policy does not affect your rights under the Consumer Rights Act 2015 (UK) or other consumer protection laws.

5. International Orders

Customs Duties and Taxes

  • Orders shipped outside the UK may incur customs duties or taxes, which are the customer’s responsibility and non-refundable. Check local regulations before ordering eco-candle returns UK.

Delivery Timeframes and Issues

  • Delivery times vary by destination. Allow extra time for customs clearance. If delayed or lost, contact us for UK candle refund policy assistance at support@davcandles.com.

6. Exchanges

  • Exchanges are offered only for defective or damaged items. Contact us at support@davcandles.com with order details and the issue. For non-faulty items, return for a refund and place a new order under UK candle returns terms.

7. Contact Information

For questions about our DAV Candles return policy or UK candle refund policy assistance, contact us:

8. Updates to This Policy

We may update this UK candle returns policy to comply with legal requirements or enhance clarity. Changes will be posted with the effective date, ensuring transparency for beeswax candle returns UK.

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