Question 1

What is your return policy?

Accepted Answer

We accept returns within 14 days of purchase. The product must be unused and in its original packaging. Please contact our customer service for return instructions.

Question 2

How do I report a damaged beeswax candles UK help product?

Accepted Answer

Contact our UK candle support team within 48 hours with photos via support@davcandles.com for a replacement under DAV Candles questions guidelines.

Question 3

Can I cancel my order after placing it?

Accepted Answer

Yes, contact our UK candle support team promptly via email to cancel before dispatch, as per our UK candle policy.

Question 4

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit cards, PayPal, Google Pay, and Apple Pay.

Question 5

Are your candles eco-friendly?

Accepted Answer

Yes, our candles are made from 100% natural wax and we use recyclable materials for our packaging. We are committed to sustainability and eco-friendly practices.

Question 6

What are the shipping options available?

Accepted Answer

We offer free and recorded beeswax candle delivery UK for all orders. Your DAV Candles shipping will be delivered within 3-5 working days to any UK address, with tracking provided.

Question 7

How long does UK candle support take to process my order?

Accepted Answer

For UK candle support, order processing typically takes 1-2 business days. Once processed, enjoy free beeswax candle delivery UK within 3-5 working days.

Question 8

What are the UK candle delivery rates for international orders?

Accepted Answer

Our DAV Candles questions section notes that international beeswax candles UK help shipping starts at £8.50, calculated at checkout, with delivery times of 7-14 days depending on the destination.

Question 9

How do I care for my candles?

Accepted Answer

To ensure the longevity of your candles, trim the wick to 1/4 inch before each use, burn the candle for at least 2 hours during the first use, and keep the candle away from drafts.

FAQ

Frequently asked questions